Privacy Policy

Milo Privacy Policy

Introduction
Information We Collect
How We Use Your Information
How We Share Your Information
Cookies and Tracking Technologies
Data Retention
Data Security
Your Privacy Rights
Additional Information for Canadian Residents
Additional Information for U.S. Residents
Children's Privacy
International Data Transfers
Third-Party Links and Services
Do Not Track Signals
Changes to This Privacy Policy
Contact Us

1. Introduction

Milo and its affiliates (collectively, "Milo," "we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Milo television streaming application, website, and related services (collectively, the "Service").

This Privacy Policy applies to users of the Service in both Canada and the United States. Where the laws of a specific jurisdiction require additional disclosures or grant additional rights, we have included supplemental sections below. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide to Us

When you create an account, subscribe to the Service, or otherwise interact with us, we may collect the following types of personal information:

Account Information: Name, email address, username, password, and date of birth.
Billing and Payment Information: Credit or debit card number, billing address, and transaction history. Payment processing is handled by third-party payment processors who are bound by their own privacy policies.
Profile Information: Viewing preferences, language settings, and profile pictures.
Communications: Information you provide when you contact our customer support team, respond to surveys, or provide feedback.

2.2 Information We Collect Automatically

When you access or use the Service, we may automatically collect certain information, including:

Device Information: Device type, operating system, unique device identifiers, hardware model, browser type, and screen resolution.
Usage Information: Content viewed, viewing duration, search queries, features used, time and date of access, and interactions with the Service.
Network Information: IP address, internet service provider, connection type, and approximate geographic location derived from your IP address.
Log Data: Error logs, access times, pages viewed, and referring URLs.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Social media platforms, if you choose to link your account or log in using a social media account.
Business partners and content providers.
Analytics and advertising partners.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Providing the Service: To create and manage your account, process transactions, deliver content, and provide customer support.
Personalization: To personalize your experience, including content recommendations, search results, and interface customization.
Communications: To send you service-related announcements, updates, security alerts, and, where you have opted in, promotional communications.
Improvement and Analytics: To understand how users interact with the Service, identify trends, measure the effectiveness of features, and improve our content and Service.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Advertising: To deliver relevant advertisements within the Service, where applicable, and to measure the effectiveness of advertising campaigns.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, customer service, and advertising. These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.
Content Providers: We may share limited, aggregated, or de-identified viewing data with content licensors and providers for reporting and royalty purposes.
Affiliates: We may share information with our corporate affiliates and subsidiaries for purposes consistent with this Privacy Policy.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process, including court orders, subpoenas, or governmental requests.
Protection of Rights: We may disclose information where we believe it is necessary to protect the rights, property, or safety of Milo, our users, or the public.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you use the Service. These technologies include:

Cookies: Small data files stored on your device that help us recognize you, remember your preferences, and improve your experience.
Pixels and Web Beacons: Small graphic images embedded in web pages or emails that help us track user engagement and measure the effectiveness of communications.
Local Storage: Technology that allows the Service to store data locally on your device.
Device Fingerprinting: Collection of information about your device configuration to identify it across sessions.

Types of Cookies We Use

Essential Cookies: Required for the Service to function properly, including authentication, security, and account access. The Service cannot function without these cookies.
Functional Cookies: Used to remember your preferences, language, and viewing settings to provide a personalized experience.
Analytics Cookies: Used to understand how users interact with the Service, diagnose technical issues, and improve performance.
Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of advertising campaigns, where applicable.

You can manage your cookie preferences through your device or browser settings. Please note that disabling certain cookies may affect the functionality of the Service.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention practices.

Specific retention periods may vary depending on the type of information and the purpose for which it was collected. For example:

Account Information: Retained for the duration of your account and for a reasonable period thereafter for legal and business purposes.
Viewing History: Retained to provide personalized recommendations and may be deleted upon request.
Payment Records: Retained as required by applicable tax and financial reporting laws.
Communications: Retained for a reasonable period to improve our customer service.

7. Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

Encryption of data in transit and at rest.
Access controls and authentication procedures.
Regular security assessments and monitoring.
Employee training on data protection and privacy practices.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

Access: You may request confirmation of whether we process your personal information and request a copy of the information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.
Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Opt-Out of Marketing: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us directly.
Data Portability: Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

We will not discriminate against you for exercising any of your privacy rights.

9. Additional Information for Canadian Residents

Applicable Law: This section provides additional information required under the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, substantially similar provincial legislation including British Columbia's Personal Information Protection Act (PIPA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

9.1 Accountability

Milo has designated a Privacy Officer who is accountable for our compliance with applicable Canadian privacy laws. The Privacy Officer is responsible for overseeing our personal information handling practices and addressing any privacy-related concerns or complaints. Contact information for our Privacy Officer is provided in the "Contact Us" section below.

9.2 Consent

We collect, use, and disclose your personal information with your knowledge and consent, except where permitted or required by law. Your consent may be express or implied depending on the sensitivity of the information and the reasonable expectations of the individual. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. We will inform you of the implications of withdrawing your consent.

9.3 Limiting Collection, Use, Disclosure, and Retention

We limit the collection of personal information to what is necessary for the purposes identified in this Privacy Policy. We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law. Personal information is retained only as long as necessary to fulfill those purposes.

9.4 Accuracy

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up-to-date as necessary for the purposes for which it is to be used. You may request corrections to your personal information by contacting us.

9.5 Individual Access

Upon written request and subject to verification of your identity, you have the right to be informed of the existence, use, and disclosure of your personal information and to access that information. You may also challenge the accuracy and completeness of your personal information and request that it be amended. We will respond to access requests within 30 days.

9.6 Challenging Compliance

You have the right to challenge our compliance with these privacy principles. Complaints and inquiries should be directed to our Privacy Officer. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or the applicable provincial privacy commissioner.

9.7 Breach Notification

In the event of a breach of security safeguards involving your personal information that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required under PIPEDA and applicable provincial legislation.

10. Additional Information for U.S. Residents

Applicable Laws: This section provides additional information as required under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the California Online Privacy Protection Act (CalOPPA), and other applicable U.S. state privacy laws including those in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Texas (TDPSA).

10.1 Categories of Personal Information

In the preceding twelve (12) months, we have collected the following categories of personal information as defined under the CCPA:

Identifiers: Name, email address, IP address, account name, unique device identifiers.
Commercial Information: Subscription records, purchase history, and payment information.
Internet or Electronic Network Activity: Browsing and viewing history, search history, and interactions with the Service.
Geolocation Data: Approximate location derived from IP address.
Inferences: Preferences, characteristics, and behavior profiles drawn from the above information to provide personalized content recommendations.

10.2 Sale and Sharing of Personal Information

We do not sell your personal information as defined under the CCPA. We may share certain information with advertising partners for the purpose of cross-context behavioral advertising (as defined under the CCPA/CPRA). You have the right to opt out of such sharing.

10.3 Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA/CPRA:

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share your information.
Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate personal information.
Right to Opt Out: You may opt out of the sharing of your personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information: Where applicable, you may request that we limit the use of sensitive personal information to purposes necessary to provide the Service.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise your rights, please contact us using the information in the "Contact Us" section. We will verify your identity before processing your request. If you use an authorized agent to submit a request, we may require the agent to provide proof of authorization.

10.4 Additional State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may have additional rights, including the right to access, correct, and delete personal information, to opt out of targeted advertising, and to appeal our decisions regarding privacy requests. To exercise these rights or submit an appeal, please contact us using the information provided below.

10.5 CalOPPA Disclosures

In compliance with the California Online Privacy Protection Act, we disclose the following:

This Privacy Policy is accessible via a conspicuous link on our website and within the Service.
We describe the categories of personal information collected and the third parties with whom it may be shared in the sections above.
Our response to Do Not Track signals is described in Section 14 below.
The effective date of this Privacy Policy is stated at the top of this page.
We will notify users of material changes to this Privacy Policy as described in Section 15.

11. Children's Privacy

The Service is not directed to children under the age of 13 (or under the age of 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to promptly delete that information.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information provided in the "Contact Us" section so that we can take appropriate action.

12. International Data Transfers

Your personal information may be stored and processed in Canada, the United States, or any other country in which we or our service providers maintain facilities. By using the Service, you acknowledge that your information may be transferred to countries outside of your country of residence, which may have data protection laws that differ from those in your jurisdiction.

When we transfer personal information across borders, we implement appropriate safeguards to ensure that your information receives an adequate level of protection, including through contractual obligations with our service providers and compliance with applicable data transfer regulations.

13. Third-Party Links and Services

The Service may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through the Service. We are not responsible for the privacy practices or content of third-party services.

14. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to the websites and online services that a user visits. There is currently no universally accepted standard for how companies should respond to DNT signals. At this time, the Service does not respond to DNT signals. If a standard for responding to DNT signals is established, we will re-evaluate our practices and update this Privacy Policy accordingly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated Privacy Policy on our website and within the Service, updating the "Effective Date" at the top of this page, and, where required by law, providing additional notice such as an email notification or an in-app alert.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Milo

Privacy Officer

Email: privacy@letsmilo.com

Phone: [Insert Phone Number]

Mailing Address: [Insert Mailing Address]

For residents of Canada, you may also contact the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada

30 Victoria Street, Gatineau, Quebec K1A 1H3

Toll Free: 1-800-282-1376

Website: www.priv.gc.ca

For residents of California, you may also contact the California Attorney General's Office:

Office of the Attorney General

California Department of Justice

Website: oag.ca.gov/privacy

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